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Position :
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Coordinator - Customer Support Service
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About Organisation : |
Our client organisation is a MNC engaged in to manufacturing. Their Indian HO & plant located in PCMC area, Pune |
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Qualification : |
Graduate / Diploma Engineer or BSc
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Experience :
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Graduate / Diploma Engineer with minimum 4-6 years;
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BSc with 6-8 years' experience in coordination of spare parts & service operations function
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Knowledge & Skills: |
- Basic knowledge on commercial aspects of customer contracts.
- Working knowledge of computer (MS Office: Word, Excel, Ppt, etc)
- Experience on ERP will be added advantage.
- Good communication skills (both verbal & written)
- Command over English language (Should be able to speak fluently and do business writing
- Analytical and problem-solving approach
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Roles and Responsibilities |
- All aspects of the after sales support.
- Organize installation, commissioning visits.
- Coordinate with customer, Field service dept, parent company in Germany and internal departments for timely resolution of warranty complaints.
- Maintain all records of above activities.
- Service Life cycle management.
- Quotations and order booking for AMC, Chargeable and other services.
- Follow-up for AMC renewals & promotion for new AMCs.
- Regular customer contact to review the quality & performance of the company's products & services and reporting the same.
- Spare parts & Service products sales promotion.
- Follow-up with spare parts dept for timely delivery of parts to complete on-time service.
- Prepare Service Orders in SAP, complete the same, Invoice and payment follow-up.
- Follow ISO procedures as well as systems laid down by the company from time to time.
- Co-ordination between Regions/Customers and vendors / service contractors and ensuring timely support.
- Report preparation: Service business, field complaints report & analysis etc.
- Monitor all service orders and ensure on-time completion and customer satisfaction.
- Identifying prospects for CSS business, implementing the service plans / policies and achieving business goals.
- Technical support to customers & business partner / dealers.
- Assist assembly & testing department in overhaul of customer's equipment in our facility.
- To work closely with the other departments of the company for achieving the company's business objectives / goals.
- Any other related duty that may be assigned by the company.
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Location : |
PCMC area, Pune |
The above is an URGENT requirement. Therefore, if you are confident of
possessing required qualification, experience and skills as mentioned above, may
forward your updated CV at
Career, by mentioning JOB TITLE and along with following inputs:
- Current CTC
- Expected CTC
- Earliest joining period
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