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Position :
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Asst. Manager / Senior Engineer - Customer Support Service
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About Organisation : |
Our client organisation is a MNC engaged in to manufacturing. Their Indian HO & plant located in PCMC area, Pune |
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Qualification : |
Diploma or BE in Mechanical or Electrical Engineering |
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Experience :
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Minimum 4-6 years of experience with OEM of reciprocating Compressor manufacturer.
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8-10 years of experience with dealer of High-pressure reciprocating Compressors.
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12-14 years of experience with OEM / dealer of Low-Pressure Reciprocating or rotary compressors / Engine
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Knowledge & Skills: |
Practical Experience:
- Extensive hands-on experience in installation, commissioning, overhauling, servicing and troubleshooting on reciprocating / Rotary compressors / Engines / Generator Sets etc.
- Experience in writing site activity reports, visit reports and various other forms in English language.
- Extensive knowledge and experience on use of tools, tackles, measuring instruments.
Knowledge:
- Basic knowledge of electrical circuits and instrumentation.
- Basic knowledge of compressed air associated systems and accessories (Filters, Dryers, Drain valves, controls, etc.)
- Should have understanding of industry's best work practices and safety
- Basic knowledge on commercial aspects of customer contracts
- Working knowledge of computer (MS Office: Word, Excel, PPT, etc)
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Roles and Responsibilities |
- The responsibility will cover all aspects of the after sales support viz. Installation, commissioning, operation, maintenance, overhauls, servicing and troubleshooting of high-pressure compressor systems and accessories at various customer sites across the states of Tamil Nadu, Andhra Pradesh, Telangana, Karnataka, Kerala, Odisha, Jharkhand, Chhattisgarh & West Bengal.
- He may also be required to travel across India as and when necessary.
- Hands on working on all above aspects of job.
- Promotion of Spare parts & Service products.
- Technical support to customers and business partners.
- Identifying prospects for CSS business, implementing the service plans / policies and achieving business goals.
- Regular customer contact to review the quality & performance of the company's products & services and reporting the same.
- Field complaint redressing.
- To work closely with the other departments of the company for achieving the company's business objectives / goals.
- Follow ISO procedures as well as systems laid down by the company from time to time.
- Co-ordination between HO, Customers and vendors / service contractors and ensuring timely support.
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Location : |
Chennai / Bangalore |
The above is an URGENT requirement. Therefore, if you are confident of
possessing required qualification, experience and skills as mentioned above, may
forward your updated CV at
Career, by mentioning JOB TITLE and along with following inputs:
- Current CTC
- Expected CTC
- Earliest joining period
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